Now if you have been reading a few of my last writings you would know we had been finalising our house insurance here in Brisbane so we are covered for home and contents insurance.
Here it is here if you hadn’t read it, House Insurance in Brisbane.
This is just a final word until next year when we do the rounds again trying to find the best quote for the home again and try to save a bit more money.
The letter arrived in the mail this morning to complete the task which I am still astounded at.
So you can be insured by a company for many years and get sent a quote to pay again to get you house insured, you do an online quote for the house insurance with the same company and it comes back lower than what you were quoted and then you call them to see why.
The person on the phone who works for the company can’t match the online quote given to you by the company, so you purchase your house insurance online and save $$$.
I can only guess that the business is structured in a way that all the different departments are spate and have their own KPI’s (Key Performance Indicators) and costs they have to cover and this is taken into consideration in their pricing for house insurance.
The online part of the business must have less overheads and running costs and therefore can give you a much better price for your insurance than the side of the business that manages the phone and call centre and different again to the department that controls the mail outs of new bills to existing customers etc etc and it will go on.
Anyway, the letter turned up, we have insured our house in Brisbane and we are covered for home and contents for another year and saved some money while doing so.
Next up in the coming days in car insurance, I wonder if it will be the same.
I reckon it just may be….